{"xsrfToken":"85126c3bbf5b7e22c77d13045a2d5a6fce03f533_lout","branding":{"id":"5","key":"help","name":"Liftoff Commerce Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#de5081","headerLinkColor":"#ffffff","headerLinkHoverColor":"#78314a","headerLinkHoverBGColor":"#78314a","headerBadgeColor":"#78314a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b7bfc6d-abf1-4376-9fee-6339cc21ba44/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDNhNjIwMS03ZTJhLTQ1MWItOTFkOS0wNzQ5MmU4ZjVhOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiN2JmYzZkLWFiZjEtNDM3Ni05ZmVlLTYzMzljYzIxYmE0NCI6WyJyZWFkIl19LCJleHAiOjE3NTE0OTc2ODQsIm5iZiI6MTc1MTQ5NzA4NH0.ooWTQHEzvIvKQOcKKkL4sEb1VJDuOgPJMSefXZPxeWE&client=803a6201-7e2a-451b-91d9-07492e8f5a93&mode=fit","logoId":"8b7bfc6d-abf1-4376-9fee-6339cc21ba44","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Liftoff Support Portal","sharedPortalName":"Liftoff Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Liftoff Support Portal","sharedPortalName":"Liftoff Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#63139b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8cdfc8b3-250d-4468-bf97-82da1c46b690/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDNhNjIwMS03ZTJhLTQ1MWItOTFkOS0wNzQ5MmU4ZjVhOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjZGZjOGIzLTI1MGQtNDQ2OC1iZjk3LTgyZGExYzQ2YjY5MCI6WyJyZWFkIl19LCJleHAiOjE3NTE0OTc2ODQsIm5iZiI6MTc1MTQ5NzA4NH0.6K6_ymw4ES-OyHXS2m6Q3mWe1MawtHksvQ6r4gO48do&client=803a6201-7e2a-451b-91d9-07492e8f5a93&height=300&mode=fit","bannerMediaApiFileId":"8cdfc8b3-250d-4468-bf97-82da1c46b690","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"help","projectId":16404,"serviceDeskId":5,"name":"Liftoff Commerce Support","description":"<h2><a name=\"Questions%3F\" target=\"_blank\"></a>Questions?</h2>\n<p>Need help with Liftoff functionality? Have a question about your Liftoff account? You have several options:</p>\n<ul>\n <li>Search our <b><a href=\"https://help.liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a></b> using the form above.</li>\n <li>Reach out to your <b>account manager</b>.</li>\n <li>Email <b><a href=\"mailto:projects@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">projects@liftoffcommerce.com</a></b>.</li>\n</ul>\n<h2><a name=\"Problems%3F\" target=\"_blank\"></a>Problems?</h2>\n<p>If you are encountering a technical issue, use the links below to <b>open a support ticket</b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"133","name":"Problem: Analytics","descriptionHtml":"","callToAction":"Problem: Analytics","introHtml":"","icon":14024,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14024","groups":[34],"key":""},{"id":"117","name":"Problem: API","descriptionHtml":"","callToAction":"Problem: API","introHtml":"","icon":14013,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14013","groups":[34],"key":""},{"id":"134","name":"Problem: Batch Jobs","descriptionHtml":"","callToAction":"Problem: Batch Jobs","introHtml":"","icon":14007,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14007","groups":[34],"key":""},{"id":"135","name":"Problem: Checkout: Billing/Payment","descriptionHtml":"","callToAction":"Problem: Checkout: Billing/Payment","introHtml":"","icon":14018,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14018","groups":[34],"key":""},{"id":"136","name":"Problem: Checkout: Other","descriptionHtml":"","callToAction":"Problem: Checkout: Other","introHtml":"","icon":14030,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14030","groups":[34],"key":""},{"id":"137","name":"Problem: Checkout: Shipping","descriptionHtml":"","callToAction":"Problem: Checkout: Shipping","introHtml":"","icon":14021,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14021","groups":[34],"key":""},{"id":"138","name":"Problem: Checkout: Taxes","descriptionHtml":"","callToAction":"Problem: Checkout: Taxes","introHtml":"","icon":14018,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14018","groups":[34],"key":""},{"id":"139","name":"Problem: Custom Fields","descriptionHtml":"","callToAction":"Problem: Custom Fields","introHtml":"","icon":14017,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14017","groups":[34],"key":""},{"id":"140","name":"Problem: Discounts/Budgets","descriptionHtml":"","callToAction":"Problem: Discounts/Budgets","introHtml":"","icon":14018,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14018","groups":[34],"key":""},{"id":"118","name":"Problem: Email","descriptionHtml":"","callToAction":"Problem: Email","introHtml":"","icon":14026,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14026","groups":[34],"key":""},{"id":"141","name":"Problem: Error Logs","descriptionHtml":"","callToAction":"Problem: Error Logs","introHtml":"","icon":14010,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14010","groups":[34],"key":""},{"id":"119","name":"Problem: Integrations","descriptionHtml":"","callToAction":"Problem: Integrations","introHtml":"","icon":14037,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14037","groups":[34],"key":""},{"id":"142","name":"Problem: Inventory","descriptionHtml":"","callToAction":"Problem: Inventory","introHtml":"","icon":14019,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14019","groups":[34],"key":""},{"id":"143","name":"Problem: Login","descriptionHtml":"","callToAction":"Problem: Login","introHtml":"","icon":14027,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14027","groups":[34],"key":""},{"id":"144","name":"Problem: Order Management","descriptionHtml":"","callToAction":"Problem: Order Management","introHtml":"","icon":14001,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14001","groups":[34],"key":""},{"id":"145","name":"Problem: Order Rules","descriptionHtml":"","callToAction":"Problem: Order Rules","introHtml":"","icon":14037,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14037","groups":[34],"key":""},{"id":"63","name":"Problem: Other","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a> Before opening a support case, please double-check that the answer you seek isn't found in our <a href=\"https://help.liftoffcommerce.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base documentation.</a></p>","callToAction":"Problem: Other","introHtml":"","icon":14010,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14010","groups":[34],"key":""},{"id":"146","name":"Problem: Performance/Server Errors","descriptionHtml":"","callToAction":"Problem: Performance/Server Errors","introHtml":"","icon":14024,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14024","groups":[34],"key":""},{"id":"147","name":"Problem: Records","descriptionHtml":"","callToAction":"Problem: Records","introHtml":"","icon":14044,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14044","groups":[34],"key":""},{"id":"148","name":"Problem: Reports","descriptionHtml":"","callToAction":"Problem: Reports","introHtml":"","icon":14017,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14017","groups":[34],"key":""},{"id":"120","name":"Problem: ShipStation","descriptionHtml":"","callToAction":"Problem: ShipStation","introHtml":"","icon":14021,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14021","groups":[34],"key":""},{"id":"149","name":"Problem: Templates/Pageflex","descriptionHtml":"","callToAction":"Problem: Templates/Pageflex","introHtml":"","icon":14037,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14037","groups":[34],"key":""},{"id":"150","name":"Problem: Users/Roles","descriptionHtml":"","callToAction":"Problem: Users/Roles","introHtml":"","icon":14033,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14033","groups":[34],"key":""},{"id":"122","name":"Problem: Webhooks","descriptionHtml":"","callToAction":"Problem: Webhooks","introHtml":"","icon":14007,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14007","groups":[34],"key":""},{"id":"60","name":"Service request: Accounts and service levels","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Accounts and service levels","introHtml":"<p>Questions about service tiers, trial accounts, fees, and billing</p>","icon":14018,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14018","groups":[],"key":""},{"id":"64","name":"Service request: Cloud and third-party technologies","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Cloud and third-party technologies","introHtml":"<p>All things related to infrastructure and services</p>","icon":14007,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14007","groups":[],"key":""},{"id":"68","name":"Service request: Data and records","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Data and records","introHtml":"<p>Storage, transfer, handling, and ownership of all types of data and records</p>","icon":14044,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14044","groups":[],"key":""},{"id":"72","name":"Service request: Education and training","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a> Before opening a support case, please check <a href=\"https://liftoffcommerce.com/webinars\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">our webinar schedule</a> to see if a session is coming up.</p>","callToAction":"Service request: Education and training","introHtml":"<p>Webinars, training sessions, and feature info</p>","icon":14039,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14039","groups":[],"key":""},{"id":"71","name":"Service request: Emails and spam","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Emails and spam","introHtml":"<p>System emails, mailing lists, spam prevention, and SPF records</p>","icon":14026,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14026","groups":[],"key":""},{"id":"43","name":"Service request: General tech support","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: General tech support","introHtml":"<p>Assistance for general technical problems and questions</p>","icon":14025,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14025","groups":[],"key":""},{"id":"65","name":"Service request: Integration","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Integration","introHtml":"<p>API, SSO, REST, SOAP, JSON, and all other hip acronyms</p>","icon":14037,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14037","groups":[],"key":""},{"id":"66","name":"Service request: Look and feel","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Look and feel","introHtml":"<p>UI, UX, theming, images, fields, text copy, layout, and all other frontend customizations</p>","icon":14001,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14001","groups":[],"key":""},{"id":"67","name":"Service request: Mobile devices","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Mobile devices","introHtml":"<p>Responsive design and functionality on tablets and phones</p>","icon":14009,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14009","groups":[],"key":""},{"id":"73","name":"Service request: Money and payments","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Money and payments","introHtml":"<p>Payment gateways, gift certificates, budgets, points, and global currency</p>","icon":14017,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14017","groups":[],"key":""},{"id":"75","name":"Service request: New feature","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: New feature","introHtml":"<p>Feature requests, platform suggestions, development roadmap</p>","icon":14011,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14011","groups":[],"key":""},{"id":"49","name":"Service request: Onboard new users","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Onboard new users","introHtml":"<p>Request access for individual or groups of users on your site</p>","icon":14033,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14033","groups":[],"key":""},{"id":"62","name":"Service request: Other request / question","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a> Before opening a support case, please double-check that the answer you seek isn't found in our <a href=\"https://help.liftoffcommerce.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base documentation.</a></p>","callToAction":"Service request: Other request / question","introHtml":"<p>Not finding the category you need? Use this one!</p>","icon":14032,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14032","groups":[],"key":""},{"id":"61","name":"Service request: Pageflex and web-to-print","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Pageflex and web-to-print","introHtml":"<p>All questions related to web-to-print tools and templates</p>","icon":14041,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14041","groups":[],"key":""},{"id":"74","name":"Service request: Products and items","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Products and items","introHtml":"<p>Products, vendors, variants, locations, cart, and checkout</p>","icon":14030,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14030","groups":[],"key":""},{"id":"47","name":"Service request: Registration and user accounts","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Registration and user accounts","introHtml":"<p>All issues related to site registration and user account control</p>","icon":14038,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14038","groups":[],"key":""},{"id":"70","name":"Service request: Reports","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Reports","introHtml":"<p>Custom reports, analytics, and site stats</p>","icon":14012,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14012","groups":[],"key":""},{"id":"59","name":"Service request: Terms and conditions","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Terms and conditions","introHtml":"<p>Questions about Liftoff terms & conditions, legal matters, taxation, and financial issues</p>","icon":14016,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14016","groups":[],"key":""},{"id":"123","name":"Task: Admin users","descriptionHtml":"","callToAction":"Task: Admin users","introHtml":"","icon":14028,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14028","groups":[],"key":""},{"id":"124","name":"Task: Algolia","descriptionHtml":"","callToAction":"Task: Algolia","introHtml":"","icon":14033,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14033","groups":[],"key":""},{"id":"125","name":"Task: CSP update","descriptionHtml":"","callToAction":"Task: CSP update","introHtml":"","icon":14017,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14017","groups":[],"key":""},{"id":"126","name":"Task: Data retrieval","descriptionHtml":"","callToAction":"Task: Data retrieval","introHtml":"","icon":14044,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14044","groups":[],"key":""},{"id":"127","name":"Task: Digital asset manager (DAM)","descriptionHtml":"","callToAction":"Task: Digital asset manager (DAM)","introHtml":"","icon":14012,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14012","groups":[],"key":""},{"id":"128","name":"Task: Identity selector","descriptionHtml":"","callToAction":"Task: Identity selector","introHtml":"","icon":14027,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14027","groups":[],"key":""},{"id":"132","name":"Task: Other","descriptionHtml":"","callToAction":"Task: Other","introHtml":"","icon":14006,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14006","groups":[],"key":""},{"id":"129","name":"Task: SSL","descriptionHtml":"","callToAction":"Task: SSL","introHtml":"","icon":14040,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14040","groups":[],"key":""},{"id":"130","name":"Task: SSO","descriptionHtml":"","callToAction":"Task: SSO","introHtml":"","icon":14041,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14041","groups":[],"key":""},{"id":"131","name":"Task: Wildcards/domains","descriptionHtml":"","callToAction":"Task: Wildcards/domains","introHtml":"","icon":14002,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14002","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Liftoff Issues"}],"orderMapping":{"34":[150,149,148,147,146,145,144,143,142,141,140,139,138,137,136,135,134,133,117,118,119,120,122,63],"14":[43]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b2652ad-57ab-3f6e-b144-b00ac3d58715","appLinkName":"System Confluence","appLinkUrl":"https://launchpadmts.atlassian.net/wiki","spaceKey":"KB","spaceName":"Liftoff Knowledge Base","spaceUrl":"https://launchpadmts.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":5,"kbLinkDomainURLs":["https://liftoffcommerce.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDNhNjIwMS03ZTJhLTQ1MWItOTFkOS0wNzQ5MmU4ZjVhOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE2NDA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0OTgyODQsIm5iZiI6MTc1MTQ5NzA4NH0.17XJ7BoJyjBT_35WZcxdTyGQCsfiSLtOjs1BEGLHaZM","targetCollection":"upload-project-16404","endpointUrl":"https://api.media.atlassian.com","clientId":"803a6201-7e2a-451b-91d9-07492e8f5a93","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Liftoff Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://liftoffcommerce.atlassian.net/wiki","kbLinkDomainURLs":["https://liftoffcommerce.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}