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Have a question about your Liftoff account? You have several options:</p>\n<ul>\n <li>Search our <b><a href=\"https://help.liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a></b> using the form above.</li>\n <li>Reach out to your <b>account manager</b>.</li>\n <li>Email <b><a href=\"mailto:projects@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">projects@liftoffcommerce.com</a></b>.</li>\n</ul>\n<h2><a name=\"Problems%3F\" target=\"_blank\"></a>Problems?</h2>\n<p>If you are encountering a technical issue, use the links below to <b>open a support ticket</b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"133","name":"Problem: Analytics","descriptionHtml":"","callToAction":"Problem: Analytics","introHtml":"","icon":14024,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14024","groups":[34],"key":""},{"id":"117","name":"Problem: 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Integrations","descriptionHtml":"","callToAction":"Problem: Integrations","introHtml":"","icon":14037,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14037","groups":[34],"key":""},{"id":"142","name":"Problem: Inventory","descriptionHtml":"","callToAction":"Problem: Inventory","introHtml":"","icon":14019,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14019","groups":[34],"key":""},{"id":"143","name":"Problem: Login","descriptionHtml":"","callToAction":"Problem: Login","introHtml":"","icon":14027,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14027","groups":[34],"key":""},{"id":"144","name":"Problem: Order Management","descriptionHtml":"","callToAction":"Problem: Order 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Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Cloud and third-party technologies","introHtml":"<p>All things related to infrastructure and services</p>","icon":14007,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14007","groups":[],"key":""},{"id":"68","name":"Service request: Data and records","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Data and records","introHtml":"<p>Storage, transfer, handling, and ownership of all types of data and records</p>","icon":14044,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14044","groups":[],"key":""},{"id":"72","name":"Service request: Education and training","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a> Before opening a support case, please check <a href=\"https://liftoffcommerce.com/webinars\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">our webinar schedule</a> to see if a session is coming up.</p>","callToAction":"Service request: Education and training","introHtml":"<p>Webinars, training sessions, and feature info</p>","icon":14039,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14039","groups":[],"key":""},{"id":"71","name":"Service request: Emails and spam","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Emails and spam","introHtml":"<p>System emails, mailing lists, spam prevention, and SPF records</p>","icon":14026,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14026","groups":[],"key":""},{"id":"43","name":"Service request: General tech support","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: General tech support","introHtml":"<p>Assistance for general technical problems and questions</p>","icon":14025,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14025","groups":[],"key":""},{"id":"65","name":"Service request: Integration","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Integration","introHtml":"<p>API, SSO, REST, SOAP, JSON, and all other hip acronyms</p>","icon":14037,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14037","groups":[],"key":""},{"id":"66","name":"Service request: Look and feel","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Look and feel","introHtml":"<p>UI, UX, theming, images, fields, text copy, layout, and all other frontend customizations</p>","icon":14001,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14001","groups":[],"key":""},{"id":"67","name":"Service request: Mobile devices","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Mobile devices","introHtml":"<p>Responsive design and functionality on tablets and phones</p>","icon":14009,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14009","groups":[],"key":""},{"id":"73","name":"Service request: Money and payments","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Money and payments","introHtml":"<p>Payment gateways, gift certificates, budgets, points, and global currency</p>","icon":14017,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14017","groups":[],"key":""},{"id":"75","name":"Service request: New feature","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: New feature","introHtml":"<p>Feature requests, platform suggestions, development roadmap</p>","icon":14011,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14011","groups":[],"key":""},{"id":"49","name":"Service request: Onboard new users","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Onboard new users","introHtml":"<p>Request access for individual or groups of users on your site</p>","icon":14033,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14033","groups":[],"key":""},{"id":"62","name":"Service request: Other request / question","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a> Before opening a support case, please double-check that the answer you seek isn't found in our <a href=\"https://help.liftoffcommerce.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base documentation.</a></p>","callToAction":"Service request: Other request / question","introHtml":"<p>Not finding the category you need? Use this one!</p>","icon":14032,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14032","groups":[],"key":""},{"id":"61","name":"Service request: Pageflex and web-to-print","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Pageflex and web-to-print","introHtml":"<p>All questions related to web-to-print tools and templates</p>","icon":14041,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14041","groups":[],"key":""},{"id":"74","name":"Service request: Products and items","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Products and items","introHtml":"<p>Products, vendors, variants, locations, cart, and checkout</p>","icon":14030,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14030","groups":[],"key":""},{"id":"47","name":"Service request: Registration and user accounts","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. Work requests should be directed to our <a href=\"mailto:support@liftoffcommerce.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account management team.</a></p>","callToAction":"Service request: Registration and user accounts","introHtml":"<p>All issues related to site registration and user account control</p>","icon":14038,"iconUrl":"https://liftoffcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14038","groups":[],"key":""},{"id":"70","name":"Service request: Reports","descriptionHtml":"<p>Please use this form to ask your question or describe your issue, and a member of our support staff will connect with you soon. 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